the small print

Terms and conditions

Template with the topics your terms should cover. The wording below is a starting point only; have it checked by a lawyer or a service such as a Swiss trade association before you sell.

1. Scope

These terms apply to all orders placed on this website with [operator name, address].

2. Orders and contract

A reservation on the website is not yet a purchase. The contract is concluded when you pay through the payment link we send you.

3. Prices and payment

Prices are in Swiss francs. Shipping is shown before payment. For deliveries to the EU, import VAT and duties are prepaid by us and included in the shipping price. [Add your VAT status.]

4. Delivery

We ship from Switzerland, Monday to Wednesday, from November to March. Delivery times are estimates. [Add what happens if a parcel is lost or delayed.]

5. Food products, returns and complaints

Food cannot be returned once delivered. If a box arrives damaged or melted, send us a photo within [7] days and we will replace it or refund it. [Check the rules for consumers in the EU countries you ship to.]

6. Allergens

Ingredients and allergens are listed on the info card in every parcel and available on request before purchase.

7. Liability, law and jurisdiction

[Liability limits.] Swiss law applies. Place of jurisdiction is [town], subject to mandatory consumer protection rules.